Storage Manor House Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Manor House provides storage, removal, transport, packing, and associated services within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or using our facilities.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:
Customer means the individual, partnership, company, or organisation that books or uses our services.
Services means any storage, removal, transport, packing, handling, loading, unloading, or related services provided by Storage Manor House.
Goods means the items that are collected, transported, handled, or stored under these Terms and Conditions.
Contract means the agreement between Storage Manor House and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
Site means any property, storage facility, or premises used or operated by Storage Manor House for the purposes of providing the Services.
2. Scope of Services
2.1 Storage Manor House provides storage facilities and associated services, including removal, transport, packing, and handling of household, commercial, and other permitted goods.
2.2 We offer services within a general operating area in the United Kingdom, with availability and pricing subject to distance, access conditions, and service requirements.
2.3 We reserve the right to decline any booking or to refuse to handle or store any Goods at our sole discretion, particularly where the Goods present a risk to persons, property, or the environment, or where you fail to comply with these Terms and Conditions.
3. Booking Process
3.1 Bookings may be made through our online enquiry process or by direct arrangement with our team. A booking is only confirmed when we issue a written confirmation or booking reference and you accept any quoted charges.
3.2 Quotations are based on the information you provide, including but not limited to the volume or list of Goods, collection and delivery addresses, access conditions, floors and lifts, parking facilities, and any special requirements.
3.3 If on attendance we find that the actual scope of work or volume of Goods materially differs from the information you supplied, we may adjust the price accordingly or refuse to carry out part or all of the Services. Additional work may be subject to extra charges at our standard rates.
3.4 It is your responsibility to ensure that all information supplied during the booking process is accurate and complete. We are not liable for delays, additional costs, or failure to perform where arising from inaccurate or incomplete information.
4. Payments and Charges
4.1 All prices are stated in pounds sterling and are exclusive of any applicable taxes or charges unless otherwise specified.
4.2 We may require a deposit or full prepayment to secure your booking. Any required deposit will be notified to you at the time of booking and must be paid by the stated deadline to confirm the Services.
4.3 Storage charges are normally payable in advance for the agreed storage period. Removal and transport charges may be required in full prior to the commencement of the Services unless otherwise agreed in writing.
4.4 Payment methods and due dates will be specified in your quotation or booking confirmation. Time of payment is of the essence. If payment is not received by the due date, we may:
a. suspend or refuse to provide or continue providing the Services, including denying access to the Site and Goods; and
b. charge interest on any overdue amounts at the statutory rate applicable under UK law until payment is made in full.
4.5 You are responsible for all parking charges, congestion charges, tolls, and fines incurred as a direct result of following your instructions or serving your premises, unless caused by our own error or negligence.
5. Cancellations and Amendments
5.1 You may cancel or amend a booking by giving us written notice. The effective date of cancellation is the date on which we receive your notice.
5.2 We reserve the right to apply cancellation charges based on the amount of notice you provide prior to the scheduled date:
a. More than 7 days before the service date: full refund of any prepayments, less any non-recoverable costs incurred by us specifically for your booking.
b. Between 2 and 7 days before the service date: up to 50 percent of the quoted service charges may be retained or become due.
5.3 Any amendments to the service date, storage period, or scope of Services are subject to availability and may result in revised charges. We will notify you of any changes in charges before proceeding.
5.4 We may cancel or postpone a booking without liability if:
a. you fail to make payments when due;
b. you fail to provide adequate access, instructions, or necessary information; or
c. events beyond our reasonable control make it impossible or unsafe to perform the Services, in which case we will endeavour to offer an alternative date or a fair refund where appropriate.
6. Customer Obligations
6.1 You must ensure suitable access to the premises for collection and delivery, including reserving parking where reasonably possible, securing necessary permissions or permits, and informing us of any restrictions such as low bridges, narrow roads, or vehicle height limits.
6.2 You are responsible for properly securing, packing, and labelling your Goods unless you have specifically booked a packing service. Where packed by you, we are not liable for damage resulting from poor or inadequate packing.
6.3 You must not store or present for removal any items that are prohibited under these Terms and Conditions, including dangerous, illegal, perishable, or environmentally hazardous materials.
6.4 You must provide clear instructions and contact details for the duration of the Services and promptly inform us of any changes to your contact information.
7. Goods Not Accepted for Storage or Removal
7.1 The following items must not be stored or presented for removal or transport:
a. Explosive, flammable, or hazardous substances, including gas cylinders, petrol, diesel, paint thinners, solvents, fireworks, and similar items.
b. Perishable or living items, including food that may rot, plants, animals, or other living organisms.
c. Illegal goods, stolen goods, or any items in breach of applicable law.
d. Cash, securities, jewellery of high value, precious metals, or irreplaceable documents or items of exceptional personal value.
e. Waste or materials that contravene waste regulations or that require specialist disposal.
7.2 If such items are found among the Goods, we may at our discretion remove, dispose of, or return them, and we will not be liable for any loss or damage arising from such actions. You will be responsible for any costs, fines, or liabilities incurred as a result.
8. Waste Regulations and Disposal
8.1 Storage Manor House operates in accordance with relevant UK waste and environmental regulations. We are not a general waste carrier and will not accept household or commercial refuse except where agreed as part of a specific, lawful disposal service.
8.2 You must not use our Services to dispose of waste illegally. Any request for disposal or clearance services must be explicitly agreed in advance, and additional charges may apply.
8.3 Where we agree to remove items for disposal, we will do so in line with applicable regulations and using appropriate facilities. You warrant that any items presented for disposal are lawfully in your possession and do not contain prohibited materials.
8.4 If we reasonably suspect that Goods stored or presented for removal are waste in breach of regulations, or contain hazardous or banned substances, we may refuse to handle them, require you to remove them, or arrange for specialist disposal at your cost.
9. Access to the Site and Goods
9.1 Access to our storage facilities is subject to our operating hours and security procedures. We may require reasonable identification and verification of authority before granting access to Goods.
9.2 We may temporarily restrict access to the Site or to specific units or areas for maintenance, safety, or security reasons. We will, where practical, provide reasonable notice.
9.3 If you are in arrears with payments or otherwise in breach of these Terms and Conditions, we may withhold access to your Goods until the breach is remedied and all outstanding sums are paid.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of contract is subject to the limitations in this section.
10.2 Unless otherwise agreed in writing, our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value subject to any stated limits in your quotation or confirmation.
10.3 We are not liable for:
a. loss or damage arising from your failure to properly pack, secure, or label Goods where packing is carried out by you;
b. loss or damage to fragile items or items with inherent defects or instability;
c. loss of data or information stored on electronic equipment or devices;
d. indirect or consequential losses, including loss of profit, loss of business, or emotional distress;
e. loss or damage arising from circumstances beyond our reasonable control, such as adverse weather, acts of God, war, terrorism, strikes, or transport disruptions.
10.4 You must inspect your Goods as soon as reasonably practicable on delivery or access and notify us in writing of any loss or damage within a reasonable period. Failure to notify within a reasonable period may affect our ability to investigate and handle your claim.
11. Customer Indemnity
11.1 You agree to indemnify and hold harmless Storage Manor House, its employees, and agents from and against all claims, losses, damages, costs, and expenses arising from:
a. your breach of these Terms and Conditions;
b. your failure to disclose accurate information regarding the Goods or premises;
c. your storage or presentation for removal of prohibited or hazardous items; or
d. any third party claims in relation to the Goods, where we have acted in accordance with your instructions.
12. Lien and Sale of Goods
12.1 We have a general and particular lien over the Goods in our possession for all amounts due to us under any Contract with you. This means we may retain possession of the Goods until all sums due are paid in full.
12.2 If any amounts remain unpaid for a period specified in our written notices to you, we may, after giving reasonable written notice, sell or dispose of some or all of the Goods to recover outstanding charges and any reasonable costs of sale or disposal.
12.3 Any surplus proceeds after deducting sums owed to us and reasonable expenses will be held for you, but we shall not be liable to pay interest on such sums.
13. Insurance
13.1 You are encouraged to arrange adequate insurance cover for your Goods during removal, transport, and storage. We may offer information on insurance options where available, but it is ultimately your responsibility to ensure appropriate cover.
13.2 Unless expressly stated otherwise in writing, our charges do not include insurance for the Goods.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you for the purposes of managing bookings, providing the Services, processing payments, and complying with legal obligations.
14.2 We will handle your personal data in accordance with applicable UK data protection laws and only retain it for as long as reasonably necessary for the purposes for which it was collected or as required by law.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of the Services, you should raise your concerns with us as soon as possible so that we can attempt to resolve the issue promptly.
15.2 We will investigate complaints in a fair and timely manner and aim to provide a written response where appropriate. Both parties agree to act in good faith to resolve any disputes.
16. Variations
16.1 We may amend these Terms and Conditions from time to time. The version in force at the time you book or renew Services will apply to that Contract.
16.2 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Storage Manor House.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be treated as deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
